Refunds and Returns
All items we sell have a minimum 30-day
money back guarantee from us unless otherwise noted on the product page. If you
wish to return an item for refund or exchange it must be done within the
30 days of the purchase date. We do not refund shipping costs unless they are due to a mistake on our part.
We make every effort to accommodate your mistakes as well as ours and make the process as simple as possible for you.The mailing address for returns and exchanges is:
Para Bellum Products, Inc.
P.O. Box 5252
Niceville, FL 32578
Returns for Refund:
- If you ordered the wrong item and we don't have the item you need or
you just decide that you don't want the item you ordered you can return
it for a full refund of the purchase price within 30 days of the purchase date.
- Please contact us at 850-217-3021 of email@example.com for an RMA # or bring the product into our physical store location during business hours.
- Items being returned for refund must be received by us in new condition with all original parts and packaging.
- Full refund of purchase price, less shipping, will be made using the payment method you originally used to make your
- We suggest you use a shipper with some form of tracking if you are not returning the product to our physical store location.
- Items returned damaged or with parts missing will not be refunded.
- All returns must be accompanied by the original order number.
- We will exchange parts as desired by the customer if the customer ships the item back to us or returns it to our physical store location in new condition with all original materials
(item, parts, packaging, instructions, etc.). Upon receipt of returned parts, we will ship out requested parts of equal or lesser value and refund the difference if applicable.
- If you need to make an exchange for another part of greater value, we will refund your returned item and will need to place a new order for the new item of greater value. This is because we never add to the payment authorization of an existing order after it has been placed.
- We suggest you use a shipper with tracking capabilities.
- Shipping costs for return of the unwanted part to us is at the customer's expense.
- Items returned damaged or with parts missing will not be exchanged.
- Parts that are defective can be exchanged within 30 days of your purchase date.
- Some parts carry a longer warranty, so if in doubt, call us.
- Please contact us at 850-217-3021 or firstname.lastname@example.org to inform us of any defective part and to request an exchange or refund. We back up what we sell, so if you have any problem, let us help you.
- We will send you a return label for you to send the defective part back to us.
- Ship the part back to us with all original materials (item, parts, packaging, instructions, etc.)
- We will ship you a replacement part, if available, at our expense.