How do I return an item? Refunds and Returns All items we sell have a minimum 30-day money back guarantee from us unless otherwise noted on the product page. If you wish to return an item for refund it must be done within the 30 days of the purchase date. We do not refund shipping costs unless they are due to a mistake on our part. If returning, please include the product in the original manufacturer's packaging and include a copy of your order and a note as to reason for return. The mailing address for returns and exchanges is: Nokick.com 372 S Eagle Rd, #359 Eagle, ID 83616 Returns for Refund: Please contact us by email at info@nokick.com if you have any questions. Items being returned for refund must be received by us in new condition with all original parts and packaging unless the product was defective. Full refund of purchase price, less shipping, will be made using the payment method you originally used to make your purchase. Items returned damaged or with parts missing will not be refunded will not receive a full refund. All returns must include a copy of your order and a note stating reason for return. If you ordered the wrong part: If you ordered the wrong item and need a different item, please return it for refund and place a new order for the correct item. Defective Parts: Parts that are defective can be exchanged within 30 days of your purchase date. Some parts carry a longer warranty, so if in doubt, email us at info@nokick.com Contact us by email with a description of the problem and if a replacement is needed, we will provide a return label and upon return will ship you the replacement product.